CASE STUDIES
| SNAPSHOT - HR | |
| Client | Marketing professional |
| 1st Language | French |
| Needs | To improve communication style in English and broaden vocabulary and grammatical accuracy in order to acquire employment in the Australian corporate context. |
| Process | 50 hours of 1:1 coaching incorporating vocabulary and phrasing, role-play practice, small-talk and conversation techniques, job search strategies and interview and presentation skills. |
| Outcomes | The client was appointed to a senior business development management role. |
| SNAPSHOT - Infrastructure | |
| Client | Senior Technical Manager |
| 1st Language | Chinese |
| Needs | • To raise awareness of cross-cultural communication issues to avoid misunderstandings • Improve English pronunciation so that others can understand more clearly. |
| Process | 30-hours of 1:1 coaching involving discussion and role-plays, practising new sound patterns, stress and rhythm, speech rate and voice projection. |
| Outcomes | • Productivity was increased due to stronger relationships • More confidence and less misunderstandings, as the client is more easily understood. |
| SNAPSHOT - Banking and Finance | |
| Client | Senior Technical Analyst |
| 1st Language | Japanese |
| Needs | To improve direct communication style by raising awareness of cross-cultural issues in writing emails and communicating over the phone. |
| Process | 16-hour program focusing on written communication and using an indirect style for informal interactions. |
| Outcomes | Improved productivity, confidence and more successful interactions at work. |
| SNAPSHOT - Retail | |
| Client | Senior Management |
| 1st Language | German |
| Needs | • To improve accuracy and style of spoken English • Understand the Australian dialect • Deal with cross-cultural issues affecting misunderstandings. |
| Process | 10-hour 1:1 coaching. |
| Outcomes | Smoother interactions and improved performance in dealing with staff management issues. |
