CASE STUDIES
Phase 3: Deliver Program
BEC’s principal, Isabella Petretich, a highly qualified Business Trainer, Speech Pathologist and Teacher, delivers all programs. Isabella’s personal involvement ensures a high level of consistency and optimal service for all clients.
Depending on the type of business outcome required, and the number of individuals requiring training, individuals are either coached privately or trained in groups. Isabella employs a variety of training, coaching and teaching strategies developed over a 10-year career.
Phase 4: Facilitate Skills Transfer
The most important feature of any training process is how successfully an individual can use the newly acquired skills in everyday interactions. A skills transfer component is built into all programs, facilitating immediate practice and long term retention of new skills.
Phase 5: Sustain New Skills
As training progresses through these four stages, we focus on facilitating the individual’s permanent transfer of new skills. This is done via regular follow-up, intermittent coaching or review sessions that focus on bedding down new behaviours.
6 CLIENT SNAPSHOTS
| SNAPSHOT - Construction Consultancy | |
| Client | 10 upper management executives & 10 junior specialists |
| 1st Language | English |
| Need | To improve clarity of written correspondence. |
| Process | A series of one-day and half-day clear writing workshops. |
| Outcomes | • Clearer writing • More awareness amongst employees of the mechanics of writing • Improving their ability to judge the clarity of their own written correspondence. |
| SNAPSHOT - Information Technology | |
| Client | Two Senior Executives |
| 1st Language | Hebrew |
| Needs | • To communicate with more impact • Become more familiar with Australian communication styles and cultural norms • Improve grammatical accuracy and use of everyday vocabulary. |
| Process | 40-hour program involving discussion, reading and listening practice, role-playing scenarios and practising new grammatical forms. |
| Outcomes | Increased competence and confidence in communicating in English at a high level. |
