TRAINING PROGRAMS
JOB SEARCH SKILLS
• Prepare a skills inventory
• Write a CV
• Contact employers
• Interview skills
• Manage the Australian job search process
CUSTOMER SERVICE
• Communicate over the telephone
• Deliver “soft” sales skills
• Add value to each interaction
• Deal with internal and external customers
Sessions are functional and practical, incorporating role-play and actual workplace interaction. Language training is supplemented by a wide variety of texts and specialised resources.
Learning outcomes are developed in consultation with you to promote productivity through improved professional interaction.
